Purpose
The purpose of
this deliverable is to prepare for the rollout of end user training by mapping
end users to appropriate training courses, developing a training schedule and
logistics plan, conducting a train the trainer workshop, testing the training
system and inviting end users to courses.
How should it be produced
Training courses
will need to be scheduled with consideration given to the number of available training
resources and facility availability.
Trainers should be committed to specific training classes and invited to
a train the trainer course prior to the commencement of end user training.
The train the
trainer course should be led by the End User Training Lead, with presentations
of the training materials provided by the content developers. It is a good
practice to have business process team members and owners present or on call to
answer specific content questions.
The End User
Training Lead will need the names of all end users affected by the
implementation and their role in the organization. They should obtain the names from Human Resources, company
department managers or the Authorizations team. Based on each’s role, users should be assigned to training
courses. Consideration needs to be made
for work shifts and ensuring adequate coverage back in the office while end
users are attending courses.
The training
system should be tested by either the content developers or the trainers. It is a good practice to have the trainers
test the data in the training system to increase proficiency in the system and
build confidence.
What if it is not done
If the training
logistics are not properly addressed end user training cannot take place. If the train the trainer course does not
occur trainers will lack the knowledge to pass on to their colleagues and end
users will not be prepared for the new solution. If the training system is not tested the integrity of the
training data can become questionable and make the training course exercises
unusable.
Source of Input
(Deliverable/Other) |
Input
|
End User Training Materials and Documentation |
·
(All deliverable outputs) |
<Customer Input> |
·
Named End Users ·
Established (if any) training registration process ·
End User Jobs/Positions
and roles ·
Identified End User
Trainers |
Outputs
Refer to breakdown of the deliverable in the roadmap structure.
None.