Consider Customer Competence Center

Use

Depending on the size of your implementation project and the organizational structure, you may want to consider setting up a Customer Competence Center (CCC).

As part of its CCC program, SAP endeavors to achieve the following goals for its value contract customers through closer cooperation:

Support and service across the group

·         Internally, the CCC works closely with other divisions of the corporate group to achieve:

·         Optimal implementations

·         A better return on information

·         Support for changing business processes

Active partnership with SAP

·         Externally, the CCC works closely with SAP with a view to optimizing the implementation and live operation of SAP products across the group.

Prerequisites

Defined support requirements

Understanding of the support organization and the general strategy for support

Procedure

1.       Review your support requirements

2.       Contact company headquarters to check company policy regarding a CCC.

3.       Contact the SAP CCC organization or your central CCC organization.

4.       Review the functions of a CCC compared with your support functions.

5.       Review the benefits of the CCC program.

6.       Prepare and present a business case for your management.

7.       Decide on whether to join the CCC program.

Result

Decision on whether to set up a CCC