Support Strategy Definition

 

Description

 

The support strategy definition is a documented plan, organization and its procedures used to define the support of the production solution. The support of the productive solution must be in place long before it goes live. This allows for a smooth transition from project support to productive support, or in the case of phased rollouts, both types of support concurrently.

 

Process

 

Refer to the References tab below for information on method of output creation.

 

Additional Information

 

It is important to document the interfaces between all components in the solution landscape. If connectivity exists between non-SAP components and the new solution landscape, this should be clearly represented in the system landscape.