To test and retest failure situations on the production system hardware, operating system, database, and SAP System software.
To define training, troubleshooting, and error resolution procedures
1. Test the roles, responsibilities, and tasks defined in the task Develop Failure Scenarios Test Plan.
2. Test the prescribed error resolution and escalation procedures.
3. Take corrective actions for any of the tests that fail.
4. Incorporate any changes in the error resolution procedures, roles, and responsibilities into the SAP System Operations Manual.
Technical staff trained to handle possible production hardware failures and the procedures documented in the SAP System Operations Manual