Create End User Training and Documentation Materials

Use

The purpose of this task is to develop the documentation and training content.

Procedure

You will use the End User Training and Development Project Plan to schedule resources and develop training and documentation materials. You will primarily develop the documentation materials first and then create the training materials based on that documentation.

Develop Documentation Content

  1. Review SAP Extended Help documentation, business process models, Business Process Procedures (BPPs), scripts, and training material as sources of information for developing the documentation content.
  2. Business Process Procedures (BPPs) can be downloaded from SAPNet. Please follow the link provided below.

  3. Coordinate with the organizational change management team, who is creating the BPPs, to share information and ensure consistency.
  4. Develop detailed documentation to support the system procedures and transactions that end users will be expected to execute on the job. Consider including business policies, procedures, and non-SAP tasks into the documentation, if appropriate.

You can use the Knowledge Warehouse to access and update the online documentation.

  1. Work with business process and technical experts to gather information about data in the potential organization. For example, a particular SAP transaction may require a customer number, various material numbers, and an account number for posting.
  2. Review data gathered while course outlines were developed and continue to work with the development team and subject matter experts to fill in any gaps in the business process documentation.
  3. Test and validate documentation before submitting it for review.
  4. After the review cycle described in the next task, update the documentation and make it available for training development.

Developing the SAP awareness and basic content should be the first priority. It is important to complete this content since it will most likely be a prerequisite to all other documentation and training.

Develop Training Content

  1. Prioritize the development of training content by course and in conjunction with documentation development.
  2. Use completed documentation to begin developing training content.
  3. Review the course outlines (and the BPPs), scripts, and other process documents as source materials for development. These are living documents that can change.
  4. Continue to interview the business process teams and other subject matter experts to fill in any gaps in the information from the documentation, and to help position and present the materials to the audiences involved.
  5. Develop conceptual training content, beginning with SAP awareness and navigation topics, since these are the prerequisites to other training courses.

A basic SAP overview course should include the following:

During a GlobalASAP (Global AcceleratedSAP) implementation, training content may have already been created for template development. Review and translate the existing content for reuse.

  1. Develop demonstrations and end user exercises.
  1. Develop instructor guides.

An instructor guide provides the information required for instructors to teach each class effectively. It should outline how to teach the class including estimated time for completing the course, tips, points to emphasize, answers to frequently asked questions, etc. It should include notes that reference the training materials, as well as detailed demonstrations. Instructor guides are extremely important to maintain consistency if various instructors will be teaching the classes. See the accelerator How to Create an Instructor Guide for more information.

Result

This task is complete when the documentation and training content is developed.

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