End User Training and Documentation Strategy

 

Purpose

 

The purpose of this deliverable is to finalize the preliminary end user training and documentation strategy and project plan created in the Project Preparation phase.  This can be achieved by addressing some additional strategy requirements, such as the approach for on-going maintenance of EUT materials and documentation.

 

How should it be produced

 

To finalize the end user training and documentation strategy, feedback from the initial presentation of the preliminary end user training and documentation strategy to the Project Management Office, along with further project information, such as confirmed scope and budget, must be taken into consideration.  This deliverable is mainly developed by the End User Training and Documentation Lead and approved by the Project Management Office.

 

Several key supporting documents should be produced at this time to aid in the finalization of the end user training and documentation strategy and project plan.  Key documents:

 

·         Preliminary Draft of the End User Training Curriculum

·         SAP End User Training Environment Requirements

·         End User Training and Documentation Prototype

·         Identification of End User Training and Documentation tools

 

After such documentation is gathered and finalized a Course Developers Workshop can be held to edify the course developers on the topics listed above.

 

What if it is not done

 

If the end user training and documentation strategy is not completed at this time, there will be a lack of focus and direction in this vital component of the SAP implementation.  This lack of direction will cause delays to the end user training and increase risks to the overall project timeline, training quality, the budget, end user satisfaction, change management and overall project success.

 

Source of Input (Deliverable/Output)

Input

 

Preliminary End User Training and Documentation Strategy

·         (All deliverable outputs)

Business Blueprint

·         Detailed transactional scope

 

Outputs

 

Refer to breakdown of the deliverable in the roadmap structure.

 

Additional Information

 

None.