Define Scope of Systems Management Handover

Use

To define the scope of the system handover by assigning management of the following areas to the support organization (company or outsourced):

·         Network(s) including:

-         Server network in data center

-         Frontend network (LAN and WAN)

-         the network between the desktop network and the server network (especially if the servers are hosted by an outsourcing company and a public network provider is involved).

·         Servers including:

-         Hardware

-         Software (operating systems, databases, middleware, additional software, …)

·         Frontends and printers

·         Basic application tasks (such as change management)

Prerequisites

Operation strategy defined

Procedure

1.       Conduct an inventory of the components involved in the solution landscape to be handed over.

2.       For each component, prepare a list of the activities to be performed for monitoring and systems management.

3.       Include the inventory and the lists in the system handover document.

Result

Document describing the scope of the handover and the assignment to the individual support organizations