Description
The output is to ensure that all open issues recorded in the
issue long are successfully resolved and are closed. Timeliness is very
important to resolve the issues, as end-users would like to resolve problems as
quickly as possible so that they do their job properly. The issue log should
document all the details including but not limited to:
·
Categorization and
prioritization of issues
·
Issue allocation
·
Corrective action taken
·
Business processes involved
·
Time required
·
Follow-up training required
Process
Refer to the References tab below for information on method
of output creation.
Additional Information
Sometime resolved issues continue to be discussed as through
they are unresolved. It is important to create an environment where issues are
carefully considered, resolved and personnel are informed in a timely manner.