To conduct the handover of the network infrastructure and management and ensure the operability of the network
In many cases, the company in charge of the network implementation is also in charge of network maintenance.
In this task, distinguish between:
· The network in the data center (between the servers). Normally, the hardware outsourcing provider is responsible for managing this network.
· The network between the desktop network and the server network (especially if the servers are hosted by an outsourcing company and a public network provider is involved).
· The local area network (LAN)
Network handover strategy defined
Outsourcing needs defined (and outsourcing provider engaged, if necessary)
1. Review and test the technical capabilities and the operability of the network environment. Take into account:
- Performance of the components
- Availability expected for each of the components (the technical infrastructure should be able to meet the SLA)
- Operability of the components in the solution landscape, including:
· Monitoring capabilities
· Error handling procedures
· Escalation procedures
· Restartability
2. Assign responsibilities for installing and configuring new network components and software.
3. Review the responsibilities for the network support team during the preproduction and production phases for the entire network infrastructure.
4. Implement the support concept for the network (set up helpdesk and so on).
5. Set up the necessary network lines.
6. If necessary, schedule training courses and knowledge transfer sessions for the support team.
7. Implement and test the basic backup and recovery strategy for the network.
8. Set up the change management procedure (in case of changes to the network, who needs to be informed, how to schedule downtime, …).
9. Refine the KPIs for the network and how to measure the SLA.
10. Ensure that all the documentation required is available and transfer this responsibility to the support organization. Required documentation includes:
- Network configuration manuals
- Network operation manual
- Network administration and escalation procedures
Network handover