Preliminary Production Support Plan

 

Description

 

The output is to prepare a plan the setup of production environment after going live with the SAP implementation. This plan should include details of staffing needed, facilities required, technology infrastructure, procedures and standards for the operation of production support. The following is the list of things required but not limited to setup the production support:

 

·         Procurement of hardware and software required for going live

·         Determine the production support team, provide organization structure

·         Create help desk organization and staff it

·         Finalize technical configuration of the production support

·         Define help desk standards and operational procedures

·         Define help desk facilities, technology components used

·         Define disaster recovery plan and roles and responsibilities of the team

 

Process

Refer to the References tab below for information on method of output creation

 

Additional Information

 

It is essential for the success of the project to establish the help desk support center before the go live, so that it will be ready at the go live. The help desk staff should be very proactive and easily accessible to the end-users to solve any issues immediately to keep the business operations smooth. Also the disaster recovery is very important activity; make sure that the staff is available with the required procedures for data backup, technical procedures for hardware, networks etc.