Production Support

 

Purpose

 

The purpose of this deliverable is to implement ongoing long-term production support to the SAP system users and monitor and optimize system performance. The production support is very critical for the success of the project; open issues or problems must be resolved as quickly as possible. Continuously monitor the system for performance, load handling, capacity, bottlenecks and functions.

 

How should it be produced

 

·         Conduct a workshop to discuss the support strategy and the usage of support services.

·         Ensure that all the open issues recorded in the issue long are successfully resolved and are closed.

·         Confirm the production environment is successfully up and running, and operational with SAP system

·         Review and evaluate end-users ongoing performance and determine weather additional training is required.

 

What if it is not done

 

It is important to implement ongoing long-term production support to the system users as well as monitor and optimize system performance to ensure success of the implementation.

 

Source of Input (Deliverable/Other)

Input

 

Preliminary Go Live Plan

·         Refined Production Support Plan

End User Training and Documentation Strategy

·         End User Training and Documentation Plan

 

Outputs

 

Refer to the breakdown of the deliverable in the roadmap structure.

 

Additional Information

 

Prior to the implementation of support, confirm quality check and signoff approval for go live are completed. Operations manuals should be distributed to the respective team members.