Hand Over Servers

Use

To conduct the handover of the technical infrastructure to the corresponding organization(s)

Prerequisites

Technical infrastructure handover strategy defined

Procedure

1.       Review and test the technical capabilities and the operability of the environments and systems to be supported. Take into account the following topics:

-         Performance of the components

-         Availability expected for each of the components (ability to meet the SLA)

-         Operability of the components in the solution landscape, including:

·         Monitoring capabilities

·         Error handling procedures

·         Escalation procedures

·         Restartability

2.       Assign responsibilities for installing and configuring the standard hardware and software.

3.       Review the responsibilities for the system support team during the preproduction and production phases for the entire landscape (development, quality assurance, production).

4.       Implement the support strategy (set up helpdesk and so on).

5.       Set up the necessary network lines.

6.       Install and configure operating systems, databases, and standard application software, as described in the work package Production Infrastructure Implementation.

7.       If necessary, schedule training courses and knowledge transfer sessions for the support team.

8.       Implement and test the basic backup and recovery concept.

9.       Set up the change management procedure.

10.   Refine the key performance indicators (KPIs) for the systems.

11.   Ensure that all the documentation required is available and transfer this responsibility to the support organization. Required documentation includes:

-         Configuration manuals

-         Operation manual

-         Administration and escalation procedures

Result

New support organization(s) take(s) over server infrastructure