Conduct Pilot Test

Use

The purpose of this task is to test the usability of the training content and documentation materials. The audience for the usability test should include a cross-section of the end user audience, subject matter experts, power users, and other members of the training team.

Procedure

  1. Assess audience and facilities for usability test.
  1. Define objectives and expectations.
    Set expectations among the participating end users for the training and documentation project.
    Usability testing has a different focus than the task Review Content and Materials. Content review should address whether materials are factually correct, complete, and presented with proper grammar, punctuation, and writing style. Usability testing seeks to determine whether
  1. Prepare a common set of training content and documentation materials for use in the test.
    The content should be as complete as possible and fall within a common process or function, for example a purchase requisition course with the appropriate end user documentation content.
  1. Conduct usability session.
    Ask each reviewer to evaluate the end user training and documentation materials, based on the identified objectives. Guide the end users through the various materials and use a set of specific questions to gather and guide feedback.
  1. Ensure that all attendees provide input and complete usability review forms.
  1. Ask the Training and Documentation Coordinator/Project Manager/Lead to review the feedback with the training team.
    Evaluate feedback and integrate it into the end user training and documentation solution.

Result

This task is complete when all of the end user training and documentation content is assessed and evaluated by representatives of the end user population. Suggestions for improvement are incorporated into all of the content.