User support implemented is the established organization,
procedures and tools for end user support, which is published to the end user
community and the project teams. End users will need to know whom to contact
and how for support and the establishment of user support should include such
communication plans. The project team should also know these procedures for
communication and escalation. The organization planned for should be activated
and the tool for tracking support calls from initiation to resolution is put in
place.
Refer to the References tab below for information on method
of output creation.
None