Create Issue and Escalation Management Plan

Use

The purpose of this task is to establish effective procedures to manage and resolve a wide range of ongoing issues that occur throughout the project duration. Ensure that open issues are documented, reviewed and (more importantly) resolved in a timely manner. Open issues that cannot be resolved by the project team must be escalated to project management or the steering committee so that decisions can be made quickly. Timely issue resolution allows the project effort to continue to move forward.

Procedure

  1. Discuss the need for an issue management plan with the company’s project and senior management.
  2. Determine whether or not the customer has an existing system to support issue management and resolution.
  3. If the customer has an existing system, review that to determine if any improvements or enhancements are required.
  4. Document the agreed plan and communicate the plan to the project team members.

Result

The project issues management plan is finalized, documented, and communicated to the project team.