Establish Help Desk
Use
The purpose of this task is to establish the communication process between affected groups. For example, end users know whom to contact, and how, when a problem arises. The help desk is particularly important in the first weeks after Go Live, but you require help desk support throughout the production life of your SAP System.
Training the help desk personnel is essential, along with setting up the physical environment. Specific responsibilities are defined for each help desk support person, and this information is communicated throughout the company.
With the increasing optimization of business solutions and with the increasing number of inexperienced end users, internal help desks gain more and more importance. Because of the positive results of help desks they contribute directly to the company’s success.
Procedure
For that, not only special knowledge of these areas is necessary. It is also necessary that company-specific knowledge concerning the organization and its processes is available.
Result