Communications and Escalations Procedures

 

Description

 

The communications and escalations procedures are documented operational procedures for the helpdesk. The project team has to report problems to the helpdesk, which in turn has to prioritize the problem and assign it to the appropriate support personnel. Procedures are created to address this communication and subsequent workflow.

 

 

Process

 

Refer to the References tab below for information on method of output creation.

 

Additional Information

 

None