To conduct the handover of frontends and output devices (if required)
In this task, distinguish between:
· Technical infrastructure
· Operability of frontends and output devices
Strategy for handover of frontends and output devices defined
1. Review and test the technical capabilities and the operability of the frontends and the output devices. Consider the following:
- Performance of the frontends (adequacy of technical configuration)
- Ability to roll out new software or conduct software upgrades
- Operability of the components (frontends and output devices), including:
· Monitoring capabilities
· Error handling procedures
· Escalation procedures
· Restartability
2. Assign responsibilities for installing and configuring frontends (hardware and software) and conducting upgrades.
3. Review responsibilities for the frontend and output devices support team during the preproduction and the production phases.
4. Implement the support concept for the frontends and output devices (set up helpdesk and so on).
5. If necessary, schedule training courses and knowledge transfer sessions for the support team.
6. If necessary, implement and test basic backup and recovery for frontends.
7. Set up the change management procedures.
8. Refine the KPIs for the frontends and how to measure SLA.
9. Ensure that all the documentation required is available and transfer this responsibility to the support organization. Required documentation includes:
- Frontend and output devices inventory and configuration manuals
- Operations manuals and change management procedures
- Rollout strategy for frontends and output devices
Handover of frontends and output devices