To specify the handover requirements for each support organization
Support organization(s) selected
Scope of the infrastructure to be handed over defined
1. Discuss with each support organization involved what they require to be in place before the handover. Examples:
- Hardware and software installed and set up
- Configuration manual for each of the components
- Description of each of the interfaces
- All operational procedures described
2. Define the operational requirements together with the support organization. Refer to the tasks
- Define System Management Strategy
- Set Up System Management
3. Schedule training and knowledge transfer sessions for the support organization.
4. Prepare a checklist for the system management handover sign-off that takes into account the following areas:
- Technical infrastructure
- Performance requirements
- Availability requirements
- Operability of the solution landscape
Success criteria for handover defined