Hand Over Developments

Use

To conduct the handover of the customer development to the support organization.

can be classified into either interfaces or applications.

Prerequisites

Development handover plan completed

Procedure

1.       Classify the customer development as pertaining to one or both of the following:

-         Interfaces

-         Applications

2.       Depending on the classification, perform the steps described in the two previous tasks.

3.       Define the responsibility for further development. Is further development to be done by the customer or by the support organization?

4.       Review the developments with regard to:

-         Performance

-         Operability (monitoring options, error handling procedures, restartability)

Result

Handover of developments to the support organization