Service Level Management Strategy

 

Description

 

The service level management strategy is a documented list of key performance indicators (KPI) to measure the service level agreements (SLA). The service level management strategy also covers defining levels of service and the reporting needed for them. It defines procedures to monitor the service level reporting, and the teams responsible for doing so.

 

Process

 

Refer to the References tab below for information on method of output creation.

 

Additional Information

 

None