Verify that Users Are Ready

Use

The purpose of this task is to confirm with the power users and end users that they feel confident to use the system in daily operations.

The task describes how you check that the power users and end users:

All parties must be aware of any issues that could impact their view of production readiness. Therefore, it is recommended that meetings of all power users and all team leads be held before and after a final check with users that they are prepared to start using the production system.

Procedure

  1. Organize cutover review meeting
    Convene a meeting with the power users, business process team leads, and the technical team lead to review the cutover plan. Although the emphasis of this meeting is on the end users’ readiness for production operation, it is crucial that the technical team lead also attends.
    A cutover check list for power users and end users should be created for each business area and sent to all meeting attendees with the agenda. The person responsible for each business area should advise the meeting on how and when each task in the check list can be completed.
    The agenda for the meeting should cover:
  1. Review the cutover tasks and timetable
    The result of this meeting should be:
  1. Conduct end user readiness interviews and checks
    These checks should be carried out in face-to-face interviews by the person responsible in each area, using the cutover check list and organizational risk assessment results to date. A signoff signature for each item confirms that no further effort is required to enable production operation. Showstopper issues and unresolved implementation risks should be escalated immediately to the project manager and/or change team lead.
  1. Review the results of the interviews
    The agenda for this meeting should cover:

If the review identifies problems that prevent Go Live according to the current schedule, an alternative strategy should be prepared for presentation to the steering committee.
The result of this meeting should be a recommendation to the steering committee to proceed with the cutover schedule, or a request for delay.

  1. Recommend next step to the steering committee

Result

Recommendation to steering committee