Issue Log Resolved

 

Description

 

The output is to ensure that all open issues recorded in the issue long are successfully resolved and are closed. Timeliness is very important to resolve the issues, as end-users would like to resolve problems as quickly as possible so that they do their job properly. The issue log should document all the details including but not limited to:

 

·         Categorization and prioritization of issues

·         Issue allocation

·         Corrective action taken

·         Business processes involved

·         Time required

·        Follow-up training required

 

Process

 

Refer to the References tab below for information on method of output creation.

 

Additional Information

 

Sometime resolved issues continue to be discussed as through they are unresolved. It is important to create an environment where issues are carefully considered, resolved and personnel are informed in a timely manner.