End User Training Schedule

 

Description

 

The output is a document or spreadsheet that details the training courses, dates, times, locations, trainers, and attendee names. Oftentimes, this schedule is an output of a training or learning  management software solution, but also can be easily defined in a spreadsheet.

 

Process

 

Refer to the References tab below for information on method of output creation.

 

Additional Information

 

When creating the schedule it is most important to take into consideration the number of users that need training for a specific course, and what time of day or  week, is best to deliver training to them. Staggering different repetitions of the same course is helpful so that an entire department is not absent for a given period of time, and to maintain the same trainer for that course.

 

It is also important to consider the “first teach” of each course, and providing adequate back up support for the instructor. At this time it is most advantageous to have two instructors. Therefore, one can teach while the other gathers feedback, fields parked questions back to the project team during the course, and both can assist with exercises until one instructor is comfortable enough to teach the class on their own.