Reorganize Team for Production Support
Use
The purpose of this task is to identify the team organization, roles, and responsibilities for the first weeks of production operation following final cutover. The team must have a proactive approach to ensure that the business operates smoothly, and issues are resolved rapidly. It must be accessible to the end users, and ready to tackle and resolve issues received from the Help Desk.
Any open, or not started, work plan tasks should be assessed for completion in the production system.
Procedure
Result
Production support team is organized for the first weeks of production operation.