agent area default settings

Example 12-17. Kernel/Config.pm - agent area default settings

[...]
    # ----------------------------------------------------#
    # agent area default settings                         #
    # ----------------------------------------------------#

    # ViewableTickets
    # (The default viewable tickets a page.)
    $Self->{ViewableTickets} = 25;

    # ViewableTicketLines
    # (Max viewable ticket lines in the QueueView.)
    $Self->{ViewableTicketLines} = 18;

    # ViewableTicketLinesZoom
    # (Max viewable ticket lines in the QueueZoom.)
    $Self->{ViewableTicketLinesZoom} = 6000;

    # MaxLimit
    # (Max viewable tickets a page.)
    $Self->{MaxLimit} = 150;

    # RefreshOptions
    # (Refresh option list for preferences)
    $Self->{RefreshOptions} = {
        '' => 'off',
        2  => ' 2 minutes',
        5  => ' 5 minutes',
        7  => ' 7 minutes',
        10 => '10 minutes',
        15 => '15 minutes',
    };

    # Highligh*
    # (Set the age and the color for highlighting of old queue
    # in the QueueView.)
    # highlight age1 in min
    $Self->{HighlightAge1} = 1440;
    $Self->{HighlightColor1} = 'orange';
    # highlight age2 in min
    $Self->{HighlightAge2} = 2880;
    $Self->{HighlightColor2} = 'red';

    # ----------------------------------------------------#
    # AgentUtil                                           #
    # ----------------------------------------------------#

    # default limit for Tn search
    $Self->{SearchLimitTn} = 20;

    # default limit for Txt search
    $Self->{SearchLimitTxt} = 20;

    # viewable ticket lines by search util 
    $Self->{ViewableTicketLinesBySearch} = 15;

    # ----------------------------------------------------#
    # Ticket stuff                                        #
    # (Viewable tickets in queue view)                    #
    # ----------------------------------------------------#
    # ViewableLocks 
    # default: ["'unlock'", "'tmp_lock'"]
    $Self->{ViewableLocks} = ["'unlock'", "'tmp_lock'"];

    # ViewableStateType 
    # (see http://yourhost/otrs/index.pl?Action=AdminState -> StateType)
    $Self->{ViewableStateType} = ['new', 'open', 'pending'];

    # ViewableSenderTypes 
    #  default:  ["'customer'"]
    $Self->{ViewableSenderTypes} = ["'customer'"];
[...]