Recommended update for otrs SUSE Patch security@suse.de SUSE Security Team openSUSE-SU-2020:1509-1 Final 1 1 2020-09-23T08:23:03Z current 2020-09-23T08:23:03Z 2020-09-23T08:23:03Z cve-database/bin/generate-cvrf.pl 2017-02-24T01:00:00Z Recommended update for otrs Otrs was updated to 5.0.42, fixing lots of bugs and security issues: https://community.otrs.com/otrs-community-edition-5s-patch-level-42/ - CVE-2020-1773 boo#1168029 OSA-2020-10: * Session / Password / Password token leak An attacker with the ability to generate session IDs or password reset tokens, either by being able to authenticate or by exploiting OSA-2020-09, may be able to predict other users session IDs, password reset tokens and automatically generated passwords. - CVE-2020-1772 boo#1168029 OSA-2020-09: * Information Disclosure It’s possible to craft Lost Password requests with wildcards in the Token value, which allows attacker to retrieve valid Token(s), generated by users which already requested new passwords. - CVE-2020-1771 boo#1168030 OSA-2020-08: * Possible XSS in Customer user address book Attacker is able craft an article with a link to the customer address book with malicious content (JavaScript). When agent opens the link, JavaScript code is executed due to the missing parameter encoding. - CVE-2020-1770 boo#1168031 OSA-2020-07: * Information disclosure in support bundle files Support bundle generated files could contain sensitive information that might be unwanted to be disclosed. - CVE-2020-1769 boo#1168032 OSA-2020-06: * Autocomplete in the form login screens In the login screens (in agent and customer interface), Username and Password fields use autocomplete, which might be considered as security issue. Update to 5.0.41 https://community.otrs.com/otrs-community-edition-5s-patch-level-41/ * bug#14912 - Installer refers to non-existing documentation - added code to upgrade OTRS from 4 to 5 READ UPGRADING.SUSE * steps 1 to 4 are done by rpm pkg * steps 5 to *END* need to be done manually cause of DB backup Update to 5.0.40 https://community.otrs.com/otrs-community-edition-5s-patch-level-40/ - CVE-2020-1766 boo#1160663 OSA-2020-02: Improper handling of uploaded inline images Due to improper handling of uploaded images it is possible in very unlikely and rare conditions to force the agents browser to execute malicious javascript from a special crafted SVG file rendered as inline jpg file. * CVE-2020-1765, OSA-2020-01: Spoofing of From field in several screens An improper control of parameters allows the spoofing of the from fields of the following screens: AgentTicketCompose, AgentTicketForward, AgentTicketBounce and AgentTicketEmailOutbound * run bin/otrs.Console.pl Maint::Config::Rebuild after the upgrade - Update 5.0.39 https://community.otrs.com/otrs-community-edition-5s-patch-level-39/ * CVE-2019-18180 boo#1157001 OSA-2019-15: Denial of service OTRS can be put into an endless loop by providing filenames with overly long extensions. This applies to the PostMaster (sending in email) and also upload (attaching files to mails, for example). * CVE-2019-18179 OSA-2019-14: Information Disclosure An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, which are in the queue where attacker doesn’t have permissions. Update to 5.0.38 https://community.otrs.com/release-notes-otrs-5s-patch-level-38/ * CVE-2019-16375, boo#1156431 OSA-2019-13: Stored XXS An attacker who is logged into OTRS as an agent or customer user with appropriate permissions can create a carefully crafted string containing malicious JavaScript code as an article body. This malicious code is executed when an agent compose an answer to the original article. Update to 5.0.37 https://community.otrs.com/release-notes-otrs-5s-patch-level-37/ * CVE-2019-13458, boo#1141432, OSA-2019-12: Information Disclosure An attacker who is logged into OTRS as an agent user with appropriate permissions can leverage OTRS tags in templates in order to disclose hashed user passwords. * CVE-2019-13457, boo#1141431, OSA-2019-11: Information Disclosure A customer user can use the search results to disclose information from their “company” tickets (with the same CustomerID), even when CustomerDisableCompanyTicketAccess setting is turned on. * CVE-2019-12746, boo#1141430, OSA-2019-10: Session ID Disclosure A user logged into OTRS as an agent might unknowingly disclose their session ID by sharing the link of an embedded ticket article with third parties. This identifier can be then potentially abused in order to impersonate the agent user. Update to 5.0.36 https://community.otrs.com/release-notes-otrs-5s-patch-level-36/ * CVE-2019-12497, boo#1137614, OSA-2019-09: Information Disclosure In the customer or external frontend, personal information of agents can be disclosed like Name and mail address in external notes. * CVE-2019-12248, boo#1137615, OSA-2019-08: Loading External Image Resources An attacker could send a malicious email to an OTRS system. If a logged in agent user quotes it, the email could cause the browser to load external image resources. Update to 5.0.35 https://community.otrs.com/release-notes-otrs-5s-patch-level-35/ * CVE-2019-10067, boo#1139406, OSA-2019-05: Reflected and Stored XSS An attacker who is logged into OTRS as an agent user with appropriate permissions may manipulate the URL to cause execution of JavaScript in the context of OTRS. * CVE-2019-9892, boo#1139406, OSA-2019-04: XXE Processing An attacker who is logged into OTRS as an agent user with appropriate permissions may try to import carefully crafted Report Statistics XML that will result in reading of arbitrary files of OTRS filesystem. - update missing CVE for OSA-2018-10, OSA-2019-01 Update to 5.0.34 * https://community.otrs.com/release-notes-otrs-5s-patch-level-34/ * CVE-2019-9752, boo#1122560, OSA-2019-01: Stored XSS An attacker who is logged into OTRS as an agent or a customer user may upload a carefully crafted resource in order to cause execution of JavaScript in the context of OTRS. Update to 5.0.33 * https://community.otrs.com/release-notes-otrs-5s-patch-level-33/ Update to 5.0.26 * https://www.otrs.com/release-notes-otrs-5s-patch-level-26 * https://www.otrs.com/release-notes-otrsitsm-module-5s-patch-level-26/ - remove obsolete * otrs-scheduler.service * otrs-scheduler.init This update was imported from the openSUSE:Leap:15.1:Update update project. This update was imported from the openSUSE:Leap:15.2:Update update project. The CVRF data is provided by SUSE under the Creative Commons License 4.0 with Attribution (CC-BY-4.0). openSUSE-2020-1509 Copyright SUSE LLC under the Creative Commons License 4.0 with Attribution (CC-BY-4.0) https://lists.opensuse.org/archives/list/security-announce@lists.opensuse.org/thread/S5NKKTAPXGTZI4XHFQ7KLWHRJLJIOZSW/ E-Mail link for openSUSE-SU-2020:1509-1 https://www.suse.com/support/security/rating/ SUSE Security Ratings https://bugzilla.suse.com/1122560 SUSE Bug 1122560 https://bugzilla.suse.com/1137614 SUSE Bug 1137614 https://bugzilla.suse.com/1137615 SUSE Bug 1137615 https://bugzilla.suse.com/1139406 SUSE Bug 1139406 https://bugzilla.suse.com/1141430 SUSE Bug 1141430 https://bugzilla.suse.com/1141431 SUSE Bug 1141431 https://bugzilla.suse.com/1141432 SUSE Bug 1141432 https://bugzilla.suse.com/1156431 SUSE Bug 1156431 https://bugzilla.suse.com/1157001 SUSE Bug 1157001 https://bugzilla.suse.com/1160663 SUSE Bug 1160663 https://bugzilla.suse.com/1168029 SUSE Bug 1168029 https://bugzilla.suse.com/1168030 SUSE Bug 1168030 https://bugzilla.suse.com/1168031 SUSE Bug 1168031 https://bugzilla.suse.com/1168032 SUSE Bug 1168032 https://www.suse.com/security/cve/CVE-2019-10067/ SUSE CVE CVE-2019-10067 page https://www.suse.com/security/cve/CVE-2019-12248/ SUSE CVE CVE-2019-12248 page https://www.suse.com/security/cve/CVE-2019-12497/ SUSE CVE CVE-2019-12497 page https://www.suse.com/security/cve/CVE-2019-12746/ SUSE CVE CVE-2019-12746 page https://www.suse.com/security/cve/CVE-2019-13457/ SUSE CVE CVE-2019-13457 page https://www.suse.com/security/cve/CVE-2019-13458/ SUSE CVE CVE-2019-13458 page https://www.suse.com/security/cve/CVE-2019-16375/ SUSE CVE CVE-2019-16375 page https://www.suse.com/security/cve/CVE-2019-18179/ SUSE CVE CVE-2019-18179 page https://www.suse.com/security/cve/CVE-2019-18180/ SUSE CVE CVE-2019-18180 page https://www.suse.com/security/cve/CVE-2019-9752/ SUSE CVE CVE-2019-9752 page https://www.suse.com/security/cve/CVE-2019-9892/ SUSE CVE CVE-2019-9892 page https://www.suse.com/security/cve/CVE-2020-1765/ SUSE CVE CVE-2020-1765 page https://www.suse.com/security/cve/CVE-2020-1766/ SUSE CVE CVE-2020-1766 page https://www.suse.com/security/cve/CVE-2020-1769/ SUSE CVE CVE-2020-1769 page https://www.suse.com/security/cve/CVE-2020-1770/ SUSE CVE CVE-2020-1770 page https://www.suse.com/security/cve/CVE-2020-1771/ SUSE CVE CVE-2020-1771 page https://www.suse.com/security/cve/CVE-2020-1772/ SUSE CVE CVE-2020-1772 page https://www.suse.com/security/cve/CVE-2020-1773/ SUSE CVE CVE-2020-1773 page SUSE Package Hub 15 SP2 otrs-6.0.29-bp152.2.8.1 otrs-doc-6.0.29-bp152.2.8.1 otrs-itsm-6.0.29-bp152.2.8.1 otrs-6.0.29-bp152.2.8.1 as a component of SUSE Package Hub 15 SP2 otrs-doc-6.0.29-bp152.2.8.1 as a component of SUSE Package Hub 15 SP2 otrs-itsm-6.0.29-bp152.2.8.1 as a component of SUSE Package Hub 15 SP2 An issue was discovered in Open Ticket Request System (OTRS) 7.x through 7.0.6 and Community Edition 5.0.x through 5.0.35 and 6.0.x through 6.0.17. An attacker who is logged into OTRS as an agent user with appropriate permissions may manipulate the URL to cause execution of JavaScript in the context of OTRS. CVE-2019-10067 SUSE Package Hub 15 SP2:otrs-6.0.29-bp152.2.8.1 SUSE Package Hub 15 SP2:otrs-doc-6.0.29-bp152.2.8.1 SUSE Package Hub 15 SP2:otrs-itsm-6.0.29-bp152.2.8.1 moderate 3.5 AV:N/AC:M/Au:S/C:N/I:P/A:N To install this SUSE Security Update use the SUSE recommended installation methods like YaST online_update or "zypper patch". https://lists.opensuse.org/archives/list/security-announce@lists.opensuse.org/thread/S5NKKTAPXGTZI4XHFQ7KLWHRJLJIOZSW/ https://www.suse.com/security/cve/CVE-2019-10067.html CVE-2019-10067 https://bugzilla.suse.com/1133754 SUSE Bug 1133754 https://bugzilla.suse.com/1139406 SUSE Bug 1139406 An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.7, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. An attacker could send a malicious email to an OTRS system. If a logged-in agent user quotes it, the email could cause the browser to load external image resources. CVE-2019-12248 SUSE Package Hub 15 SP2:otrs-6.0.29-bp152.2.8.1 SUSE Package Hub 15 SP2:otrs-doc-6.0.29-bp152.2.8.1 SUSE Package Hub 15 SP2:otrs-itsm-6.0.29-bp152.2.8.1 moderate 4.3 AV:N/AC:M/Au:N/C:N/I:P/A:N To install this SUSE Security Update use the SUSE recommended installation methods like YaST online_update or "zypper patch". https://lists.opensuse.org/archives/list/security-announce@lists.opensuse.org/thread/S5NKKTAPXGTZI4XHFQ7KLWHRJLJIOZSW/ https://www.suse.com/security/cve/CVE-2019-12248.html CVE-2019-12248 https://bugzilla.suse.com/1137615 SUSE Bug 1137615 An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes. CVE-2019-12497 SUSE Package Hub 15 SP2:otrs-6.0.29-bp152.2.8.1 SUSE Package Hub 15 SP2:otrs-doc-6.0.29-bp152.2.8.1 SUSE Package Hub 15 SP2:otrs-itsm-6.0.29-bp152.2.8.1 moderate 5 AV:N/AC:L/Au:N/C:P/I:N/A:N To install this SUSE Security Update use the SUSE recommended installation methods like YaST online_update or "zypper patch". https://lists.opensuse.org/archives/list/security-announce@lists.opensuse.org/thread/S5NKKTAPXGTZI4XHFQ7KLWHRJLJIOZSW/ https://www.suse.com/security/cve/CVE-2019-12497.html CVE-2019-12497 https://bugzilla.suse.com/1137614 SUSE Bug 1137614 An issue was discovered in Open Ticket Request System (OTRS) Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. A user logged into OTRS as an agent might unknowingly disclose their session ID by sharing the link of an embedded ticket article with third parties. This identifier can be then be potentially abused in order to impersonate the agent user. CVE-2019-12746 SUSE Package Hub 15 SP2:otrs-6.0.29-bp152.2.8.1 SUSE Package Hub 15 SP2:otrs-doc-6.0.29-bp152.2.8.1 SUSE Package Hub 15 SP2:otrs-itsm-6.0.29-bp152.2.8.1 moderate 4.3 AV:N/AC:M/Au:N/C:P/I:N/A:N To install this SUSE Security Update use the SUSE recommended installation methods like YaST online_update or "zypper patch". https://lists.opensuse.org/archives/list/security-announce@lists.opensuse.org/thread/S5NKKTAPXGTZI4XHFQ7KLWHRJLJIOZSW/ https://www.suse.com/security/cve/CVE-2019-12746.html CVE-2019-12746 https://bugzilla.suse.com/1141430 SUSE Bug 1141430 An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on. CVE-2019-13457 SUSE Package Hub 15 SP2:otrs-6.0.29-bp152.2.8.1 SUSE Package Hub 15 SP2:otrs-doc-6.0.29-bp152.2.8.1 SUSE Package Hub 15 SP2:otrs-itsm-6.0.29-bp152.2.8.1 moderate 4 AV:N/AC:L/Au:S/C:P/I:N/A:N To install this SUSE Security Update use the SUSE recommended installation methods like YaST online_update or "zypper patch". https://lists.opensuse.org/archives/list/security-announce@lists.opensuse.org/thread/S5NKKTAPXGTZI4XHFQ7KLWHRJLJIOZSW/ https://www.suse.com/security/cve/CVE-2019-13457.html CVE-2019-13457 https://bugzilla.suse.com/1141431 SUSE Bug 1141431 An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, and Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. An attacker who is logged into OTRS as an agent user with appropriate permissions can leverage OTRS notification tags in templates in order to disclose hashed user passwords. CVE-2019-13458 SUSE Package Hub 15 SP2:otrs-6.0.29-bp152.2.8.1 SUSE Package Hub 15 SP2:otrs-doc-6.0.29-bp152.2.8.1 SUSE Package Hub 15 SP2:otrs-itsm-6.0.29-bp152.2.8.1 moderate 4 AV:N/AC:L/Au:S/C:P/I:N/A:N To install this SUSE Security Update use the SUSE recommended installation methods like YaST online_update or "zypper patch". https://lists.opensuse.org/archives/list/security-announce@lists.opensuse.org/thread/S5NKKTAPXGTZI4XHFQ7KLWHRJLJIOZSW/ https://www.suse.com/security/cve/CVE-2019-13458.html CVE-2019-13458 https://bugzilla.suse.com/1141431 SUSE Bug 1141431 https://bugzilla.suse.com/1141432 SUSE Bug 1141432 An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.11, and Community Edition 5.0.x through 5.0.37 and 6.0.x through 6.0.22. An attacker who is logged in as an agent or customer user with appropriate permissions can create a carefully crafted string containing malicious JavaScript code as an article body. This malicious code is executed when an agent composes an answer to the original article. CVE-2019-16375 SUSE Package Hub 15 SP2:otrs-6.0.29-bp152.2.8.1 SUSE Package Hub 15 SP2:otrs-doc-6.0.29-bp152.2.8.1 SUSE Package Hub 15 SP2:otrs-itsm-6.0.29-bp152.2.8.1 moderate 3.5 AV:N/AC:M/Au:S/C:N/I:P/A:N To install this SUSE Security Update use the SUSE recommended installation methods like YaST online_update or "zypper patch". https://lists.opensuse.org/archives/list/security-announce@lists.opensuse.org/thread/S5NKKTAPXGTZI4XHFQ7KLWHRJLJIOZSW/ https://www.suse.com/security/cve/CVE-2019-16375.html CVE-2019-16375 https://bugzilla.suse.com/1153324 SUSE Bug 1153324 https://bugzilla.suse.com/1156431 SUSE Bug 1156431 An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions. CVE-2019-18179 SUSE Package Hub 15 SP2:otrs-6.0.29-bp152.2.8.1 SUSE Package Hub 15 SP2:otrs-doc-6.0.29-bp152.2.8.1 SUSE Package Hub 15 SP2:otrs-itsm-6.0.29-bp152.2.8.1 moderate 4 AV:N/AC:L/Au:S/C:P/I:N/A:N To install this SUSE Security Update use the SUSE recommended installation methods like YaST online_update or "zypper patch". https://lists.opensuse.org/archives/list/security-announce@lists.opensuse.org/thread/S5NKKTAPXGTZI4XHFQ7KLWHRJLJIOZSW/ https://www.suse.com/security/cve/CVE-2019-18179.html CVE-2019-18179 https://bugzilla.suse.com/1157001 SUSE Bug 1157001 https://bugzilla.suse.com/1157523 SUSE Bug 1157523 Improper Check for filenames with overly long extensions in PostMaster (sending in email) or uploading files (e.g. attaching files to mails) of ((OTRS)) Community Edition and OTRS allows an remote attacker to cause an endless loop. This issue affects: OTRS AG: ((OTRS)) Community Edition 5.0.x version 5.0.38 and prior versions; 6.0.x version 6.0.23 and prior versions. OTRS AG: OTRS 7.0.x version 7.0.12 and prior versions. CVE-2019-18180 SUSE Package Hub 15 SP2:otrs-6.0.29-bp152.2.8.1 SUSE Package Hub 15 SP2:otrs-doc-6.0.29-bp152.2.8.1 SUSE Package Hub 15 SP2:otrs-itsm-6.0.29-bp152.2.8.1 important 5 AV:N/AC:L/Au:N/C:N/I:N/A:P To install this SUSE Security Update use the SUSE recommended installation methods like YaST online_update or "zypper patch". https://lists.opensuse.org/archives/list/security-announce@lists.opensuse.org/thread/S5NKKTAPXGTZI4XHFQ7KLWHRJLJIOZSW/ https://www.suse.com/security/cve/CVE-2019-18180.html CVE-2019-18180 https://bugzilla.suse.com/1157001 SUSE Bug 1157001 https://bugzilla.suse.com/1157524 SUSE Bug 1157524 An issue was discovered in Open Ticket Request System (OTRS) 5.x before 5.0.34, 6.x before 6.0.16, and 7.x before 7.0.4. An attacker who is logged into OTRS as an agent or a customer user may upload a carefully crafted resource in order to cause execution of JavaScript in the context of OTRS. This is related to Content-type mishandling in Kernel/Modules/PictureUpload.pm. CVE-2019-9752 SUSE Package Hub 15 SP2:otrs-6.0.29-bp152.2.8.1 SUSE Package Hub 15 SP2:otrs-doc-6.0.29-bp152.2.8.1 SUSE Package Hub 15 SP2:otrs-itsm-6.0.29-bp152.2.8.1 important 3.5 AV:N/AC:M/Au:S/C:N/I:P/A:N To install this SUSE Security Update use the SUSE recommended installation methods like YaST online_update or "zypper patch". https://lists.opensuse.org/archives/list/security-announce@lists.opensuse.org/thread/S5NKKTAPXGTZI4XHFQ7KLWHRJLJIOZSW/ https://www.suse.com/security/cve/CVE-2019-9752.html CVE-2019-9752 https://bugzilla.suse.com/1122560 SUSE Bug 1122560 https://bugzilla.suse.com/1129756 SUSE Bug 1129756 An issue was discovered in Open Ticket Request System (OTRS) 5.x through 5.0.34, 6.x through 6.0.17, and 7.x through 7.0.6. An attacker who is logged into OTRS as an agent user with appropriate permissions may try to import carefully crafted Report Statistics XML that will result in reading of arbitrary files on the OTRS filesystem. CVE-2019-9892 SUSE Package Hub 15 SP2:otrs-6.0.29-bp152.2.8.1 SUSE Package Hub 15 SP2:otrs-doc-6.0.29-bp152.2.8.1 SUSE Package Hub 15 SP2:otrs-itsm-6.0.29-bp152.2.8.1 moderate 4 AV:N/AC:L/Au:S/C:P/I:N/A:N To install this SUSE Security Update use the SUSE recommended installation methods like YaST online_update or "zypper patch". https://lists.opensuse.org/archives/list/security-announce@lists.opensuse.org/thread/S5NKKTAPXGTZI4XHFQ7KLWHRJLJIOZSW/ https://www.suse.com/security/cve/CVE-2019-9892.html CVE-2019-9892 https://bugzilla.suse.com/1133755 SUSE Bug 1133755 https://bugzilla.suse.com/1139406 SUSE Bug 1139406 An improper control of parameters allows the spoofing of the from fields of the following screens: AgentTicketCompose, AgentTicketForward, AgentTicketBounce and AgentTicketEmailOutbound. This issue affects: ((OTRS)) Community Edition 5.0.x version 5.0.39 and prior versions; 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions. CVE-2020-1765 SUSE Package Hub 15 SP2:otrs-6.0.29-bp152.2.8.1 SUSE Package Hub 15 SP2:otrs-doc-6.0.29-bp152.2.8.1 SUSE Package Hub 15 SP2:otrs-itsm-6.0.29-bp152.2.8.1 moderate 5 AV:N/AC:L/Au:N/C:N/I:P/A:N To install this SUSE Security Update use the SUSE recommended installation methods like YaST online_update or "zypper patch". https://lists.opensuse.org/archives/list/security-announce@lists.opensuse.org/thread/S5NKKTAPXGTZI4XHFQ7KLWHRJLJIOZSW/ https://www.suse.com/security/cve/CVE-2020-1765.html CVE-2020-1765 https://bugzilla.suse.com/1160663 SUSE Bug 1160663 Due to improper handling of uploaded images it is possible in very unlikely and rare conditions to force the agents browser to execute malicious javascript from a special crafted SVG file rendered as inline jpg file. This issue affects: ((OTRS)) Community Edition 5.0.x version 5.0.39 and prior versions; 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions. CVE-2020-1766 SUSE Package Hub 15 SP2:otrs-6.0.29-bp152.2.8.1 SUSE Package Hub 15 SP2:otrs-doc-6.0.29-bp152.2.8.1 SUSE Package Hub 15 SP2:otrs-itsm-6.0.29-bp152.2.8.1 moderate 4.3 AV:N/AC:M/Au:N/C:N/I:P/A:N To install this SUSE Security Update use the SUSE recommended installation methods like YaST online_update or "zypper patch". https://lists.opensuse.org/archives/list/security-announce@lists.opensuse.org/thread/S5NKKTAPXGTZI4XHFQ7KLWHRJLJIOZSW/ https://www.suse.com/security/cve/CVE-2020-1766.html CVE-2020-1766 https://bugzilla.suse.com/1160663 SUSE Bug 1160663 In the login screens (in agent and customer interface), Username and Password fields use autocomplete, which might be considered as security issue. This issue affects: ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions. CVE-2020-1769 SUSE Package Hub 15 SP2:otrs-6.0.29-bp152.2.8.1 SUSE Package Hub 15 SP2:otrs-doc-6.0.29-bp152.2.8.1 SUSE Package Hub 15 SP2:otrs-itsm-6.0.29-bp152.2.8.1 moderate 4 AV:N/AC:L/Au:S/C:P/I:N/A:N To install this SUSE Security Update use the SUSE recommended installation methods like YaST online_update or "zypper patch". https://lists.opensuse.org/archives/list/security-announce@lists.opensuse.org/thread/S5NKKTAPXGTZI4XHFQ7KLWHRJLJIOZSW/ https://www.suse.com/security/cve/CVE-2020-1769.html CVE-2020-1769 https://bugzilla.suse.com/1168032 SUSE Bug 1168032 Support bundle generated files could contain sensitive information that might be unwanted to be disclosed. This issue affects: ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions. CVE-2020-1770 SUSE Package Hub 15 SP2:otrs-6.0.29-bp152.2.8.1 SUSE Package Hub 15 SP2:otrs-doc-6.0.29-bp152.2.8.1 SUSE Package Hub 15 SP2:otrs-itsm-6.0.29-bp152.2.8.1 moderate 4 AV:N/AC:L/Au:S/C:P/I:N/A:N To install this SUSE Security Update use the SUSE recommended installation methods like YaST online_update or "zypper patch". https://lists.opensuse.org/archives/list/security-announce@lists.opensuse.org/thread/S5NKKTAPXGTZI4XHFQ7KLWHRJLJIOZSW/ https://www.suse.com/security/cve/CVE-2020-1770.html CVE-2020-1770 https://bugzilla.suse.com/1168031 SUSE Bug 1168031 Attacker is able craft an article with a link to the customer address book with malicious content (JavaScript). When agent opens the link, JavaScript code is executed due to the missing parameter encoding. This issue affects: ((OTRS)) Community Edition: 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions. CVE-2020-1771 SUSE Package Hub 15 SP2:otrs-6.0.29-bp152.2.8.1 SUSE Package Hub 15 SP2:otrs-doc-6.0.29-bp152.2.8.1 SUSE Package Hub 15 SP2:otrs-itsm-6.0.29-bp152.2.8.1 moderate 3.5 AV:N/AC:M/Au:S/C:N/I:P/A:N To install this SUSE Security Update use the SUSE recommended installation methods like YaST online_update or "zypper patch". https://lists.opensuse.org/archives/list/security-announce@lists.opensuse.org/thread/S5NKKTAPXGTZI4XHFQ7KLWHRJLJIOZSW/ https://www.suse.com/security/cve/CVE-2020-1771.html CVE-2020-1771 https://bugzilla.suse.com/1168030 SUSE Bug 1168030 It's possible to craft Lost Password requests with wildcards in the Token value, which allows attacker to retrieve valid Token(s), generated by users which already requested new passwords. This issue affects: ((OTRS)) Community Edition 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions. CVE-2020-1772 SUSE Package Hub 15 SP2:otrs-6.0.29-bp152.2.8.1 SUSE Package Hub 15 SP2:otrs-doc-6.0.29-bp152.2.8.1 SUSE Package Hub 15 SP2:otrs-itsm-6.0.29-bp152.2.8.1 important 5 AV:N/AC:L/Au:N/C:P/I:N/A:N To install this SUSE Security Update use the SUSE recommended installation methods like YaST online_update or "zypper patch". https://lists.opensuse.org/archives/list/security-announce@lists.opensuse.org/thread/S5NKKTAPXGTZI4XHFQ7KLWHRJLJIOZSW/ https://www.suse.com/security/cve/CVE-2020-1772.html CVE-2020-1772 https://bugzilla.suse.com/1168029 SUSE Bug 1168029 An attacker with the ability to generate session IDs or password reset tokens, either by being able to authenticate or by exploiting OSA-2020-09, may be able to predict other users session IDs, password reset tokens and automatically generated passwords. This issue affects ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS; 7.0.15 and prior versions. CVE-2020-1773 SUSE Package Hub 15 SP2:otrs-6.0.29-bp152.2.8.1 SUSE Package Hub 15 SP2:otrs-doc-6.0.29-bp152.2.8.1 SUSE Package Hub 15 SP2:otrs-itsm-6.0.29-bp152.2.8.1 important 5.5 AV:N/AC:L/Au:S/C:P/I:P/A:N To install this SUSE Security Update use the SUSE recommended installation methods like YaST online_update or "zypper patch". https://lists.opensuse.org/archives/list/security-announce@lists.opensuse.org/thread/S5NKKTAPXGTZI4XHFQ7KLWHRJLJIOZSW/ https://www.suse.com/security/cve/CVE-2020-1773.html CVE-2020-1773 https://bugzilla.suse.com/1168028 SUSE Bug 1168028