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f2w helpdesk - Web-based helpdesk package

f2w helpdesk is a Web-based helpdesk package. It categorises requests to an arbitrary level of detail (using an expert-system-like question and answer method) and associates advice and problem-specific information with the various request categories. The resulting knowledge base helps resolve frequently occurring problems more quickly. Users can also add their own tasks, thus using the program as a todo list or for workflow within teams. Notes can be added to each request at any time.

Obtaining

Web pagehttp://f2w.sourceforge.net/
Source tarballhttp://prdownloads.sourceforge.net/f2w/f2w-1.4.3.zexp.gz
Source informationhttp://sourceforge.net/project/showfiles.php?group_id=10826
Version 1.4.3 (stable) released on 2002-07-23
Licensed under The GNU General Public License, Version 2.
This is not a GNU package.

Documentation
Administrator's guide available from http://f2w.sourceforge.net/f2w-admin.html; User's guide available from http://f2w.sourceforge.net/f2w-guide.html
Support contacts

Help List<f2w-helpdesk@lists.sourceforge.net>
Developer List<f2w-helpdesk@lists.sourceforge.net>
Bug List<f2w-helpdesk@lists.sourceforge.net>

Project contacts

Maintainers
Developers
Sponsors
  • Kyndal Spirits

Related information

Interfacesweb
Source languagesPython
Use requirementsMySQL-type database
Build prerequisitesZope

Entry information

License verified byJanet Casey <jcasey@gnu.org> on 2001-11-13
Entry compiled byJanet Casey <jcasey@gnu.org>

Categories


The copyright licensing notice below applies to this text. The software described in this text has its own copyright notice and license, which can usually be found in the distribution itself.

Copyright © 2000, 2001, 2002, 2003 Free Software Foundation, Inc.

Permission is granted to copy, distribute, and/or modify this document under the terms of the GNU Free Documentation License, Version 1.1 or any later version published by the Free Software Foundation; with no Invariant Sections, with no Front-Cover Texts, and with no Back-Cover Texts. A copy of this license is included in the file COPYING.DOC.

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