It's possible to grant permissions to a module in Kernel/Modules/*.pm. For example a group of users should be able to edit responses (modular default answers). Normally you need to be in the 'admin' group to do so.
How it works:
a) create a new otrs-group named 'responses' b) put the group of users rw into this otrs-group c) add to Kernel/Config.pm [...] $Self->{'Module::Permission'}->{'AdminResponse'} = 'responses'; [...] d) add a link to the Agent Interface e. g. Kernel/Output/HTML/*/AgentNavigationBar.dtl [...] <a href="$Env{"Baselink"}Action=AdminResponse">Response</a> [...] e) restart the webserver if you use mod_perl |