Should the agent be able to move tickets into queue which it isn't member of the group (Helpfully if you use OTRS in ASP (Application Service Provider) mode).
Example 12-9. Kernel/Config.pm - MoveInToAllQueues
[...] # MoveInToAllQueues # (Possible to move in all queue? Not only queue which # the own groups) [1|0] $Self->{MoveInToAllQueues} = 1; [...] |
Should the agent be able to change the ticket owner to everyone? (Helpfully if you use OTRS in ASP (Application Service Provider) mode).